Easy & Hassle-Free Refund

We strive to ensure that your orders reach you as soon as possible. After placing an order, you will instantly receive a confirmation e-mail with details of your order. It will then be our priority to swiftly dispatch your order. Usually, all items are sourced from our warehouse and dispatched within 48 hours (provided it is a business day). However, we will let you know via a phone call or SMS if an item is out of stock, and the soonest it can be dispatched.

In Pakistan, we offer a standard shipping charge on all orders of Rs 200, no matter how big or small your package is.
In Lahore, we ship through our in-house service and can offer delivery within 2 business days. You need to contact us if you need a delivery urgently.
For nationwide delivery, we use several courier services.
The projected delivery time for all non-City-based orders is 2-4 business days.
For international deliveries, you will need to contact us at bloomskincarepk@gmail.com  and we can respond with shipping costs based on your destination.

Unexpected delays may occur with the shipment, and if you don’t receive your order within the allotted time, kindly email bloomskincarepk@gmail.com  call our Customer Service Desk at [Insert Number] or WhatsApp us at tel:+923005344558. You may also contact us on Instagram: https://www.instagram.com/bloomskincare.pk/ and Facebook: https://www.facebook.com/bloomskincarepk5/  Make sure you have your order number (provided via email when you place your order) when you call or email us.

Exchange Policy

Bloom Skincare has a 7-day goodwill exchange policy, provided the item is returned to us in time:

• It is in its original packaging

• The seal of each product is intact

• The packaging of the product has not been tampered with
  
  

Please note that items bought during the sale cannot be exchanged or returned unless the product received does not match the product that you have ordered.

How You Can Exchange An Item?

1. Email us at bloomskincarepk@gmail.com and request an exchange.

2. You will need to pay any applicable shipping charges for the re-shipment.

Returns Policy

Bloom Skincare will fully refund (credit voucher) or replace any goods purchased if they are found to be faulty or damaged.

If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund under the following conditions:

• Products must be unopened and in the original condition

• Products must be sent back within 7 days from the original receipt of goods

• Your proof of purchase / order information must also be included in the return
  
  

How You Can Return An Item

1. Take a picture of the item/items that are damaged, faulty, or need to be returned.

2. Email us at bloomskincarepk@gmail.com to request a return, attach pictures of the product as well.

3. Log in the reason for returning the item. Make sure to add your order number and the name of the items being returned in the email.

4. We will send you a coupon or refund equivalent to the value of your returning item.

5. You will need to pay any applicable shipping charges for the re-shipment.

Cancellation

If you want to cancel an order, the sooner you inform us the better! We dispatch most orders within 24 hours, so be sure to let us know about cancellations at the earliest.

Cancellations depend on whether your order has been shipped or not. Usually, items are shipped within one business day, so it is important that you notify us immediately. If you would like to cancel an order, please send an order cancellation request to bloomskincarepk@gmail.com / call us at tel:+923005344558

Please note that if your order has been shipped, we will not be able to cancel it.

Refund Policy

• Refunds are applicable only for items that are faulty, damaged, or incorrect.

• Refund requests must be submitted within 7 days of receiving your order.

• Refunds will be processed via the original mode of payment or as store credit/coupon, depending on the case.

• Shipping charges are non-refundable unless the returned item is faulty or incorrect.

• Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.

*Please note that if your order has been shipped, we will not be able to cancel it.*